Refund policy

60-Day Return Policy

We have a 60-day return policy: you have 60 days after receiving your item to request a resolution.

To start a request, contact us at support@in-shape.co or use the form at in-shape.co/help. Please contact us before sending anything back; items sent without a request will not be accepted.

Size Swaps and Returns: The 60-Day Fit Promise

If the size is not right, or the product is not for you, contact us within 60 days. As part of our Shipping Protection program, added to your order at checkout, we resolve these cases with store credit for 100% of the value of your item(s), issued as a digital gift card. The credit never expires and can be used on any product in our store, including ordering the correct size at no extra cost.

Our support team will confirm the next steps for your case, including whether the item needs to be shipped back. When a physical return is required, items must be unworn and unwashed, in their original packaging.

If your order did not include Shipping Protection, contact us anyway and our team will review your case.

Delivery and Package Security

If your order included Shipping Protection and your package is lost or stolen in transit, contact us and we will make it right. For orders without protection, once a package is marked as delivered by the shipping carrier, it is considered successfully delivered and becomes the responsibility of the recipient. We recommend having packages delivered to a secure location.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

Wrong size? Contact us within 60 days and we will make it right with full store credit so you can order the correct size at no additional cost.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

When a refund to the original payment method is approved, for example for defective or damaged items or European Union cooling-off cases, we will notify you and process the refund within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@in-shape.co.

Contact Information

Email: support@in-shape.co
Phone: +1 561 4530418